What should a nurse do when faced with questions from clients that they cannot answer?

When a nurse encounters questions from clients that they cannot answer, it is essential to admit the lack of knowledge and take proactive steps to find the necessary information. This approach fosters trust and integrity in the nurse-client relationship. By acknowledging that an answer is not readily available, the nurse demonstrates honesty and a commitment to providing accurate information.

Offering to find the information and following up shows that the nurse values the client's inquiry and is dedicated to addressing their concerns. This method not only helps to ensure that the client receives accurate answers but also enhances the therapeutic relationship by reinforcing the client's trust in the nursing staff. Additionally, this practice encourages a culture of learning and inquiry, which is crucial in healthcare settings. By seeking the correct information, the nurse is supporting the client’s education and well-being effectively.